top of page

TDK Refund Policy

TamDu'Ky (TDK) Return & Refund Policy

Effective Date: July 28, 2026

At TamDu'Ky (TDK), every product is handcrafted with care and attention to quality. Because our candles, massage candles, body care products, and gift sets are handmade and intended for personal use, we have established the following Return & Refund Policy.

 

Returns

Due to the nature of our handcrafted and personal care products, all sales are final. For hygiene, safety, and quality assurance reasons, we do not accept returns or exchanges on used or opened products.

We only accept return or replacement requests if:

  • You received the wrong item.

  • Your order arrived damaged during shipping.

  • Your order is missing an item.

  • The product has a verified manufacturing defect.

 

Reporting an Issue

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

  • Your order number.

  • Your full name.

  • A description of the issue.

  • Clear photographs of the product, shipping box, and packaging.

  • Photos showing any damage, if applicable.

Requests submitted after 48 hours may not qualify for a replacement or refund.

 

Refunds

If your request is approved, TamDu'Ky may, at its discretion:

  • Issue a full refund.

  • Issue a partial refund.

  • Replace the damaged or incorrect item.

  • Provide store credit toward a future purchase.

Refunds will be processed using the original payment method. Processing times may vary depending on your financial institution or payment provider.

 

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

  • Used products.

  • Opened body care products.

  • Burned or partially used candles.

  • Products damaged due to misuse, improper storage, or failure to follow care instructions.

  • Gift cards.

  • Clearance, sale, or final sale items (unless required by law).

  • Customized or personalized products.

 

Order Cancellations

Orders may be canceled only if production or shipping has not yet begun.

Once your order has entered production or has been shipped, it cannot be canceled.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

 

Lost or Stolen Packages

Once your package has been handed over to the shipping carrier, TamDu'Ky is not responsible for delays, lost packages, or stolen deliveries.

If tracking shows your package as delivered but you did not receive it, please:

  • Verify the shipping address provided at checkout.

  • Check with household members or neighbors.

  • Contact the shipping carrier directly to file a claim.

We will gladly assist you by providing shipment information when available.

 

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

TamDu'Ky is not responsible for orders shipped to an incorrect address entered by the customer.

If an order is returned to us because of an incorrect or undeliverable address, the customer may be responsible for additional shipping charges before the order can be reshipped.

 

Product Satisfaction

Because fragrance preferences and skin sensitivities vary from person to person, we cannot issue refunds based on:

  • Personal scent preferences.

  • Changes in fragrance perception.

  • Skin sensitivity when ingredients have been accurately disclosed.

  • Color or appearance variations that naturally occur in handcrafted products.

We encourage customers to review product descriptions and ingredient lists carefully before purchasing.

 

Contact Us

If you have questions about this Return & Refund Policy or need assistance with your order, please contact us:

TamDu'Ky (TDK)

Email: tamduky.tdk@gmail.com

Website: www.tamduky--tdk.com

Business Address:
1032 Lincoln Avenue
Sheboygan, Wisconsin 53081

 

We appreciate your support of our handcrafted luxury products and are committed to providing excellent customer service. Thank you for choosing TamDu'Ky.

bottom of page