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TamDu'Ky (TDK) Shipping Policy

Effective Date: July 28, 2026

Thank you for choosing TamDu'Ky (TDK). Each of our luxury candles, massage candles, body care products, and gift sets is handcrafted with care. Please review our Shipping Policy before placing your order.

 

Order Processing

Because our products are handcrafted, please allow 3–7 business days for order processing before shipment. During holidays, promotional events, or periods of high order volume, processing times may be longer.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when your package ships.

 

Shipping Methods

Shipping options and estimated delivery times are displayed at checkout and may vary based on your location and the shipping carrier selected.

Delivery estimates begin after your order has been processed and shipped. While we strive to meet estimated delivery times, they are not guaranteed.

 

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight

  • Package dimensions

  • Delivery destination

  • Selected shipping method

From time to time, TamDu'Ky may offer free shipping promotions. Any applicable terms and minimum purchase requirements will be clearly stated at the time of the promotion.

 

Domestic Shipping

We currently ship within the United States.

If you are interested in placing an order outside the United States, please contact us before placing your order to discuss available shipping options.

 

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

 

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately. We will make every effort to update your information before your order ships.

TamDu'Ky is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

 

Returned Packages

If a package is returned to TamDu'Ky because it was undeliverable or due to an incorrect address, the customer is responsible for any additional shipping costs required to resend the package.

 

Lost, Delayed, or Stolen Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

TamDu'Ky is not responsible for shipping delays caused by weather, natural disasters, holidays, carrier disruptions, or other circumstances beyond our control.

If your package is marked as delivered but cannot be located, we recommend that you:

  • Verify the shipping address provided with your order.

  • Check around your property and with household members or neighbors.

  • Contact the shipping carrier to file a claim or request assistance.

We are happy to provide shipment information and assist you as reasonably possible during the claims process.

 

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process your claim, include:

  • Your order number.

  • A description of the damage.

  • Clear photographs of the damaged item(s).

  • Photographs of the shipping box and packaging.

Approved claims may qualify for a replacement, refund, or store credit in accordance with our Return & Refund Policy.

 

Weather Considerations

Many of our products, including massage candles and body care items, contain ingredients that may soften or melt when exposed to high temperatures.

During periods of extreme heat or cold, we may delay shipment or recommend expedited shipping to help preserve product quality.

TamDu'Ky is not responsible for product changes caused by prolonged exposure to extreme temperatures after delivery.

 

Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

TamDu'Ky (TDK)

Email: tamduky.tdk@gmail.com

Website: www.tamduky--tdk.com

Business Address:
1032 Lincoln Avenue
Sheboygan, Wisconsin 53081

 

We appreciate your support of TamDu'Ky and thank you for allowing us to be part of your self-care journey. Our goal is to ensure that every order is carefully prepared, securely packaged, and delivered with the quality and care you expect from our brand.

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